Returns

At ILIA Beauty, we are dedicated to creating clean and effective products that our customers love.

If you’re not satisfied with your order, we will gladly offer an exchange or refund on gently used products within 60 days of purchase from iliabeauty.com (minus the cost of shipping). At this time, we are unable to offer refunds or exchanges on sale items or partial sets. There is no restocking fee, and we can provide you with a prepaid return label upon request.

We monitor returns and reserve the right to refuse service to anyone that may misuse or abuse the policy.

To return or exchange your order, please visit our returns portal to start the return process. Using your order number and US shipping zip code, you will be able to start the process. For international returns, please email info@iliabeauty.com.

Shipping

U.S. Shipping

Orders typically process and ship within 1-3 business days from our warehouse in New Jersey. You will receive shipping and tracking information once your order has shipped.

Standard shipping is free on all orders over $50.00 (excluding taxes). Otherwise, shipping is $5.99 for U.S. shipments. Orders shipped using Standard Shipping arrive within 4-8 business days via DHL SmartMail, which switches to USPS for the last mile of the route.

We offer expedited shipping via FedEx for additional charges of $18.95 for FedEx 2 Business Days and $30.00 for FedEx 1 Business Day. If FedEx is selected during checkout, please note your order will still take 1-3 business days to process and ship. FedEx will only deliver on business days.

Canada Shipping

Orders typically process and ship within 1-3 business days from our warehouse in New Jersey. We estimate you will receive your order within 10-14 business days of its ship date. Once your order has shipped you will receive an email notification regarding shipping and tracking information.

Standard shipping is free on all orders over $125.00 (excluding taxes). Otherwise, shipping is $11.95 for Canada. Orders are shipped via DHL SmartMail, which switches to Canada Post for the last mile of the route.

International Shipping

Orders typically process and ship within 1-3 business days from our warehouse in New Jersey. We estimate you will receive your order within 10-14 business days of its ship date pending clearance availability. Please ensure to include the correct email and phone number during checkout. Once your order has shipped you will receive an email notification regarding shipping and tracking information.

International orders ship via FedEx International for $30.00. At this time, we do not offer free international shipping and we cannot ship to international P.O. boxes.

Orders that are shipped outside of the U.S. may be required to pay taxes and duties upon delivery. Knowledge and payment of these fees is the responsibility of the customer and not reimbursed by ILIA Beauty.

For more information, please check with your local customs prior to placing your order.

*Please note, shipping to the following international destinations is unavailable at this time: Australia, Bahrain, China, Democratic People's Republic Of Korea, Hong Kong, Kuwait, Macao, New Zealand, Oman, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Spain, Thailand, and Vietnam.